Management Skills Program – 2nd Ed.
Closed Registration.
Objective: Seeks to develop skills and abilities to act strategically and make decisions in the changing world of Taxation that affect the Tax Administration management.
Language offered: Spanish
Target audience: It is intended for Managers, Administrators, Directors or Heads of various Tax Administration Departments and other staff members directly involved in administration, planning and management in the Tax Administrations.
Duration: 31 weeks
Content: The course is composed of the following lessons:Lesson 1. Introduction to the course
Lesson 2. The Role of the Manager
Lesson 3. Fundamental Communication Skills
Lesson 4. Emotional Intelligence Work Site Management
Lesson 5. Presentation Skills
Lesson 6. Tax Administration Organization Models
Lesson 7. Balanced Strategic Measurement System
Lesson 8. Myers Briggs Type Indicator
Lesson 9. Strategic Thinking for Managers and Leaders
Lesson 10. Introduction to Performance Management and to Circumstantial Leadership
Lesson 11. Performance Planning and Follow-up Information
Lesson 12. Productivity Planning and Feedback
Lesson 13. Team Leadership, First Part
Lesson 14. Team Leadership, Second Part
Lesson 15. Achievement of Agreement through Problem Solution Based on Interest
Lesson 16. Customer Satisfaction
Lesson 17. Understanding Individual and Organizational Change, First Part
Lesson 18. Understanding Individual and Organizational Change, Second Part
Lesson 19. Understanding and Leading Organizational Change, Third Part: Strategic Influence
Lesson 20. Working on Real Problems, First and Second Parts
Lesson 21. Planning for Success
Lesson 22. Implementing Transition
The requirements to participate in our courses are:
– Identity
– University graduate or postgraduate
– In the case of public agents, a certificate issued by the Human Resources indicating their status within the Administration.
Date of course: will be held from May 27, through December 22, 2019.
Registration will be received, via web, until April 26, 2019.
Payment may be made through bank transfer and credit cards (VISA and MasterCARD).
It is important to note that the costs do not include the taxes applicable in each national legislation. Therefore, the participants must pay the taxes and bank charges incurred when making the payment.