General Information

About the course

The course seeks to develop a set of skills and competencies that help to enhance the leadership potential of the participants, as a complement to their technical profile and their role within the tax administration. The following topics will be developed during the course:

- Module 1. Leadership skills

- Lesson 1. Managerial leadership

- Lesson 2. Assertive communication and presentation skills

- Lesson 3. Strategic vision

- Lesson 4. Team leadership, people management and leadership styles

- Lesson 5. Management and problem solving

- Lesson 6. Change management

- Lesson 7. Effective time management

- Lesson 8. Integrity, ethics and values 

- Module 2. Emotional intelligence and personality models

- Lesson 1. Emotional intelligence model

- Lesson 2. Personality models and types of intelligence

- Lesson 3. Disruptive leadership

- Module 3. Results-based management, feedback and recognition

- Lesson 1. Organizational models and quality of service

- Lesson 2. Balanced Score Card

- Lesson 3. Performance management

Target audience

Managers, administrators, directors or heads of various tax administration departments and other staff members directly involved in administration, planning and management in the Tax Administrations.


The Training Coordination issues academic certificates of approval in digital format, which requires that participants have obtained the minimum passing grade of the course.

Registration Deadline

June 04, 2023


July 03, to December 03, 2023.

Frequently Asked Questions

What are the technical requirements for the CIAT courses?

The participants will need the following tools:

- Internet connection.

- Updated browser (Google Chrome, Mozilla Firefox or Safari).

- Permissions to receive external e-mails.

- Adobe Reader.

- Java.

- Zoom, the tool for synchronous sessions.

How many hours should I dedicate to the course?

For the individual activities, you should dedicate at least one hour a day to review and complete the material. In the case of collaborative work, it varies from one to two hours for the correct development of the work that you have to do, together with your classmates. Generally, we calculate a weekly dedication of 12 to 15 hours. In general, the activities have a closing date on Sundays at 23:55 hours in Panama.

What is a virtual classroom?

The virtual classroom is the space where you will find the study materials, homework, discussion forums, exams and complementary material; in addition, you communicate with the tutor and classmates takes through the option of messages and communication forums. Through these means, you have the possibility to ask questions, resolve your concerns and academic doubts. The tutor will be present throughout your learning and teaching process.

In case of problems, who should I contact?

In order to better assist you and answer your questions, please contact the following:

- For computer assistance: César Trejos ( and Maureen Perez (

- For administrative assistance: Mónica Donoso ( and Maureen Perez (

- For academic assistance: Your tutor (through the platform).

The virtual classroom is equipped with several communication tools to share ideas and information.


What are the steps to withdraw from the course?

Within the first 10 days students must write a message to the Tutor with copy to the Administration with their intention to postpone it; demonstrating that it is due to justified situations of force majeure. The withdrawn student will be entitled to the amount of the payment made and may use it to enroll in the next edition of the training program. He or she will start again from the first lesson.

Alejandro Juarez

Maureen Pérez Álvarez

César Trejos Canto

Mónica Donoso

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