Course on Management Skills 5ed.


The course seeks to develop skills and abilities to act strategically and make decisions in the changing world of Taxation that affect the Tax Administration management.

General Information

When: June 13 to December 16, 2022.

Modality: virtual.

Duration: 31 weeks and 450 academic’s hours.

Target audience: managers, administrators, directors or heads of various tax administration departments and other staff members directly involved in administration, planning and management in the Tax Administrations.

Language: Spanish.

Registration Deadline: May 13, 2022. Online registrations are closed.


  • Updated browser (Google Chrome, Mozilla Firefox or Safari).

  • Permission to receive external emails.

  • Adobe Reader.

  • Adobe Flash Player.

  • Java.

  • Zoom, is the tool to perform synchronous sessions.


The course will develop the following topics::

Module I

Lesson 1 .Introduction to the course

Lesson 2 .The Role of the Manager

Lesson 3 .Fundamental Communication Skills

Lesson 4 .Emotional Intelligence Work Site Management

Lesson 5 .Presentation Skills

Module II

Lesson 6. Tax Administration Organization Models

Lesson 7. Balanced Strategic Measurement System

Lesson 8. Myers Briggs Type Indicator

Lesson 9. Strategic Thinking for Managers and Leaders

Lesson 10. Introduction to Performance Management and to Circumstantial Leadership


Module III

Lesson 11. Performance Planning and Follow-up Information

Lesson 12. Productivity Planning and Feedback

Lesson 13. Team Leadership, First Part

Lesson 14. Team Leadership, Second Part

Lesson 15. Achievement of Agreement through Problem Solution Based on Interest

Lesson 16. Customer Satisfaction

Lesson 17. Understanding Individual and Organizational Change, First Part

Module IV

Lesson 18. Understanding Individual and Organizational Change, Second Part

Lesson 19.  Understanding and Leading Organizational Change, Third Part: Strategic Influence

Lesson 20.  Working on Real Problems, First and Second Parts

Lesson 21.  Planning for Success

Lesson 22. Implementing Transition

More Information


CIAT Subscriptions

Browse through the site without restrictions. Consult and download the contents.

Subscribe to our electronic newsletters:

  • Blog
  • Academic offer (Only in spanish)
  • Newsletter
  • Publications
  • News alert

Activate subscription

CIAT Members

Representatives, Correspondent and Authorized staff (TA)