Course on Management Skills 3rd Edition

When: June 15, 2020 through January 17, 2021.
Where: http://capacitacion.ciat.org
Cost: USD610.00 dollars Tax Officials and USD710.00 dollars general public
Contact: Training coordinator
Phone: +507 3072440 | +507 3072427
e-mail: capacitacion@ciat.org and mperez@ciat.org
Registration will be received, via web, until May 22, 2020.

Once the inscriptions have been completed, a formal message has been sent confirming the registration and the time, in the case of the tax officials they have sent us a letter to the tax administration requesting the validation of their registration. Then, the registration fee will be charged. It is important that if no course has been taken with CIAT, the requirements were sent to capacitacion@ciat.org.

Curso sobre Habilidades Gerenciales | Course on Management Skills

  • I. Información del Solicitante / Applicant's Information

Objective: Seeks to develop skills and abilities to act strategically and make decisions in the changing world of Taxation that affect the Tax Administration management.

Language offered: Spanish

Target audience: It is intended for Managers, Administrators, Directors or Heads of various Tax Administration Departments and other staff members directly involved in administration, planning and management in the Tax Administrations.

Duration: 31 weeks

Content: The course is composed of the following lessons:
Lesson 1. Introduction to the course
Lesson 2. The Role of the Manager
Lesson 3. Fundamental Communication Skills
Lesson 4. Emotional Intelligence Work Site Management
Lesson 5. Presentation Skills
Lesson 6. Tax Administration Organization Models
Lesson 7. Balanced Strategic Measurement System
Lesson 8. Myers Briggs Type Indicator
Lesson 9. Strategic Thinking for Managers and Leaders
Lesson 10. Introduction to Performance Management and to Circumstantial Leadership
Lesson 11. Performance Planning and Follow-up Information
Lesson 12. Productivity Planning and Feedback
Lesson 13. Team Leadership, First Part
Lesson 14. Team Leadership, Second Part
Lesson 15. Achievement of Agreement through Problem Solution Based on Interest
Lesson 16. Customer Satisfaction
Lesson 17. Understanding Individual and Organizational Change, First Part
Lesson 18. Understanding Individual and Organizational Change, Second Part
Lesson 19. Understanding and Leading Organizational Change, Third Part: Strategic Influence
Lesson 20. Working on Real Problems, First and Second Parts
Lesson 21. Planning for Success
Lesson 22. Implementing Transition

The requirements to participate in our courses are:

– Identity
– University graduate or postgraduate
– In the case of public agents, a certificate issued by the Human Resources indicating their status within the Administration.

The payment must be realized by means of bank transference and credit cards (VISA and MasterCard).
It is important to mention that the costs do not include the applicable taxes in every national legislation; from what the participants it must assume the taxes and bank charges which one incurs at the time of realizing the payment.

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